*Note – This post refers to Connect Events pre-Connect 9.0. The Connect Events module was significantly enhanced from Connect 9 onwards*The look-and-feel changes that are initiated from the ‘Customization’ side in the ‘Administration’ tab are account-wide (login page, administration colors, meeting pod and menu colors). The Changes made inside of a ‘Meeting Room’ itself are […]
How do the Connect modules work together?
The strength of Connect is not necessarily the individual modules (although they are very powerful in their own right). The real power of Connect is in using the various components together to solve a challengeAn explanation of the modules themselves can be found hereTo help you understand how these modules work together, I have outlined […]
What exactly do the Connect Modules do?
The different modules in Adobe Connect can be rather confusing sometimes, below is a simple explanation of the modules and the sort of use cases you might want to considerA more detailed set of use-cases can be found hereConnect Meetings – this is the live, ‘synchronous’ aspect of Connect. This module allows you to hold […]
How do I find the location of a room in Connect?
Here’s a little trick that I just thought of and tested briefly. First you need to get the ‘sco-id’ (internal system identifier) for the content/meeting, you can do this from the downloadable ‘Asset Report’. Go to the ‘Administration’ tab and then the ‘Reports’>Downloadable Reports’>’Assets’ report…download this to a spreadsheet. Now you can use ‘Find and […]
Can I find Meeting Peak Users’ from Connect?
There is not that much available for usage summaries and peak usage really. There is a report on the ‘Administration’ tab that covers peak users for the month that is worth checking (See Figure 1 below) There is a report from the ‘Reports’ tab that has ‘System Usage’ and that outlines ‘Peak Concurrent Meeting Users’ […]
How can I use pre-recorded video in my Connect Meeting Room?
My brain-dump on video conversion is in this post. Remember that this is never completely ‘binary’ and there is some tweaking depending on your use-case, but this should be a good place to start Useful Players and encoders for video Important – Please note that you should ensure all of your virus protection and internet […]
How do I play videos from YouTube in Adobe Connect Meeting Rooms
YouTube Player for Connect Pod from eSyncTraining If you are looking to have a dynamic session and move around YouTube in real-time, there is an excellent pod from eSyncTraining. You can search YouTube for phrases and create a playlist to show in the room. There is a free version and a paid option with many […]
How do I contact Adobe Support?
Logging a question with Adobe Support online: There is a link to submit questions online on the Adobe Connect support page: http://www.adobe.com/support/connect/ There are also phone numbers listed on this page
How do I know when my older Connect module will be unsupported?
Adobe Products EOL Matrix: http://www.adobe.com/support/products/enterprise/eol/eol_matrix.html
How do I uninstall and reinstall Flash Player?
Archived versions of Flash Player 10: http://kb2.adobe.com/cps/142/tn_14266.html Adobe’s uninstall application: http://kb2.adobe.com/cps/141/tn_14157.html Latest Flash Player Version: http://www.adobe.com/ (look for the Flash Player download section) Other versions of the Flash Player: http://get.adobe.com/flashplayer/otherversions/