The Adobe Connect accounts are distributed between a number of ‘clusters’ (servers). You may want to know on which cluster your Adobe Connect account resides. This used to be in the URL itself in the browser, but it is hidden now. The reason you might need this is to determine whether any system updates or […]
You can move many resources by using the ‘Move’ button in the Connect Central interface, but there are occasions where this option is not available to you. An example would be if you wanted to turn a Seminar Room into a template. You cannot move a Seminar Room at all using the Connect Central interface […]
There are always going to be issues with technology and one of the toughest things to do is to try to track down the cause. In Connect there are a few things you can do to try to make the tracking of an issue a little easier for everyone. Be timely in reporting the issue […]
On occasion it is necessary to change the e-mail address from which e-mails are sent to users on the Connect Account. Typically this is because a company SPAM Filter will often consider an e-mail that is sent from the same company address as SPAM or junk mail There are 2 options to change this. For […]
If you have a larger group of users or learners that you need to get into Connect, you can use the option to import a CSV fileThere is a help item on this in the Connect documentation, but this invariably causes huge issues for Administrators as the documentation is a little misleading and it does […]
I ran a clean room over the weekend on my Connect 8 account and it closed after 12 hours. Note that I had set the ‘Session Timeout’ in the ‘Administration’ tab to 120 minutes so clearly that *only* affects the web interface (Connect Central) The message when the room eventually closed itself is in Figure […]
Connect 8 has the ability to allow you to control access to certain features within a Meeting Room, recordings and Connect TrainingRemember that these settings are applied across your whole account so be conscious that these changes need to be communicated to your users to avoid them calling the Support Hotline when a feature is […]
You can use an API call to move the actual Seminar Room from the Seminar License area if you want to have access to it in the future. Note that this was originally a suggestion from a third party so be conscious that this is not something we can support in detail, but these guys […]
Connect and CSV files to import users Some notes on the import of users into Connect from an Active Directory (AD). As you have probably discovered, you cannot really automatically sync your AD with the Hosted/ASP version of Connect (you can do this pretty easily with the on-premise option). There are ways to do this […]
The most simple way to determine your ability to participate in a Connect Session is to run the Connect Meeting Test Link. This will also give you the option of installing the Connect Meeting Add-in Meeting Test Link (Click here to test your connection and your computer): http://na3cps.adobeconnect.com/common/help/en/support/meeting_test.htmOnce the test has completed you will see […]