The Adobe Connect accounts are distributed between a number of ‘clusters’ (servers). You may want to know on which cluster your Adobe Connect account resides. This used to be in the URL itself in the browser, but it is hidden now. The reason you might need this is to determine whether any system updates or […]
Adobe Connect Accounts – http://companyname.adobeconnect.com First of all, this is nothing to do with the Adobe Connect account you have with GetConnect, and your Adobe Connect account has not changed. If you are using a URL in the format ‘http://companyname.adobeconnect.com’ you are set, nothing is any different. ConnectNow Legacy Accounts – http://companyname.acrobat.com The ConnectNow product was a sister […]
There are always going to be issues with technology and one of the toughest things to do is to try to track down the cause. In Connect there are a few things you can do to try to make the tracking of an issue a little easier for everyone. Be timely in reporting the issue […]
The simple answer is ‘no’, but this is not a limitation of Adobe Connect, it is the manner in which FreeConferenceCall operates. This is not a ‘free’ service, well it is not free to the other users on your call…this is also not a Toll-Free service and that is what Connect requires I checked up […]
Sometimes it is not obvious which version of Connect you are using, particularly if you are using the Adobe Hosted (multi-tenant) Connect service This is often not obvious if the release was a dot-release as this might relate as much to bug-fixes and not to obvious feature enhancements To check your version, go to your […]
Adobe Connect 9 is officially targeted for release ‘Calendar Q3 2012’ There is now a widget on the Adobe sites that will allow you to check the time when your ASP/Hosted Connect account will be upgraded: http://www.adobe.com/support/connect/downloads-updates.html You can check which cluster you are using for your account by following the instructions on the Blog […]
Sometimes you will want to know the cluster (or group of servers) that houses my Adobe Connect account. You might need this in particular when you are trying to determine when your account is to be upgraded the simplest method I know to see this is to enter the domain of your account into a […]
On occasion it is necessary to change the e-mail address from which e-mails are sent to users on the Connect Account. Typically this is because a company SPAM Filter will often consider an e-mail that is sent from the same company address as SPAM or junk mail There are 2 options to change this. For […]