The strength of Connect is not necessarily the individual modules (although they are very powerful in their own right).  The real power of Connect is in using the various components together to solve a challenge


An explanation of the modules themselves can be found here


To help you understand how these modules work together, I have outlined some use-cases and the appropriate modules below.  Remember that Connect does not ask you to choose modules such as ‘meetings for training’ or ‘meetings for support’, there is just ‘Connect Meetings’ and you can apply the technology as you see fit


“I want to demo our software to individual prospective clients”
In this scenario you can just use ‘Connect Meeting’.  Chances are that you don’t want to have client register for your session if the meetings are ad-hoc and you just say “why don’t we head into a Meeting Room and I can show you our new product.


This allows you to have instant meetings that are of course ‘reservation-less’ as you need them


As Connect Meetings maintain their state and are ‘persistent’, all of the content you have in the room will still be there, ready to go


“I want to demo our software to hundreds of clients”
A couple of things change in this scenario.  You would still use ‘Connect Meeting’ but it is likely that you will want clients to register before they enter the room as you would want to follow-up with them after for sales calls and marketing so you would also likely use ‘Connect Events’


In this scenario your prospects would be sent to a landing page where they can complete a form to register themselves for your event, ‘Connect Events’ would then send the appropriate e-mails to enable them to attend, add appointments to their calendar and follow-up with them as you see fit


You can run reports on who attended the sessions and import them into your CRM system if necessary (CSV document)


“I want to train my staff on the new Human Resources policies”
I this scenario you have people who are already in your system (as they are your staff) so it is unlikely that you need to use ‘Connect Events’ to allow them to self-register


You can use ‘Connect Meeting’ if you want ‘live’ training sessions and you can record the training sessions of course if you want to make them available to people who were unable to attend ‘live’


Often it is appropriate to have more formal training in place for something like HR Policies, in that case you would likely want to use Adobe Presenter to author ‘talking PowerPoint’ files that you can distribute to your staff.  These allow you to control the content to a higher degree than you might see in a live session.  With Adobe Presenter of course, you can also test your staff to ensure they are understanding the concepts


If you with to track performance at an aggregate level (meaning you can see how people are answering overall, but not the individual responses) then you can just use the regular Connect server ‘Content’ section to serve these module to people


If you want to track individual performance then you would serve the content as a part of a ‘Course’ or a ‘Curriculum’ from ‘Connect Training’.  This would allow the learners to work through multiple modules that make up the training and allow you to track the progress (or lack of progress in some cases) of each individual


You can create a ‘hybrid’ training environment where you mix on-demand Adobe Presenter content and quizzes with live Connect Meetings, you can even add archived recordings of live sessions into the mix if you prefer


“I want to train my Resellers on our new product”
If you are training external resellers then the scenario is not potentially too different form the training scenario above, but you do not have the resellers and all of their staff in your internal systems so you need to let them self-register.  In this case you would use the ‘Connect Events’ registration module as a front-end registration form to your content or your ‘Connect Training’ courses


As the registration can be placed in front of almost anything on Connect, you can apply this to either modules simply served from the ‘Content’ section of Connect (where results are tracked at the aggregate level) or in front of ‘connect Training’ content (where you can then track individual performance


If you want the Resellers to be able to direct themselves to some degree and only learn the products they need, then the ‘Connect Training’ option to allow ‘self-enrolment’ is the right approach.  In this scenario they would register themselves in the system and then have the option to choose which courses to take


“I want to ‘on-board’ new employees”
Similar to the option to train employees on Human Resources policies above, but in this case it is likely that you also need to train them on your internal software tools (your Intranet, mail system etc.) so it would make sense to add Adobe Captivate into the mix somewhere


Adobe Captivate content might be a passive ‘demonstration’ (“show me”) and/or an interactive ‘simulation’ (“let me try”).  These might be in the context of a larger ‘Curriculum’ that is managed by ‘Connect Training’ (if you want to track individual progress) or just served from the ‘Content’ section of Connect if you want to make it more of a library feel


A great option to engage people in live sessions is to use Adobe Captivate simulations in the Connect Meeting and allow all of the participants to work through situations on their own as a part of the session


As ‘on-boarding’ by definition happens at differing times as people join the company, using a pre-defined ‘Connect Training Curriculum’ allows a hands-off approach where the new employee self-directs their training


“I want to let my team self-direct their training”
Again similar to the aspects in previous scenarios here but intended to be ‘hands-off’ for the Training Manager


If you wish to track progress and performance, you would use ‘Connect Training’ and the ‘self-enrol’ option to allow your learners to decide which courses they take.  If you do not with to track individual progress then you can just have the modules available from the ‘shared Content’ section of your Connect Account, or have links to the modules on your Intranet for example


“I want to run a company-wide all-hands session”
By definition these are internal people so it is unlikely you need them to self-register, but you might want to put a pass-code onto the Meeting Room to ensure you control access


If the session is for potentially more than 100 people then you would want to use a ‘Seminar Room’ license.  These Seminar Rooms can be most easily compared to an Hotel Auditorium you would rent for a larger event (but you have the option to use it all-year round in the case of Connect)


The Seminar Rooms function in exactly the same manner as regular Meeting Rooms but draw from a different license (also freeing up your regular licenses for day-to-day customer sessions for example).  Both licenses are often use on the same account (think of auditoriums and meeting rooms in a physical environment)