This is a bit of a touchy subject, but what occasionally happens with new users of Connect Events and Connect Meetings or Seminars is that they confuse understand technology with understanding how to manage and run a large event. If this does not apply to you then you can look away now and I have […]
How can I duplicate a Connect Meeting Room?
You can copy a Connect Meeting Room (or Seminar Room) using the templates functionality, think of this as ‘cloning’ a room. Here are some scenarios and some best practices you might want to consider. Note – For the purposes of this post, you can consider ‘Meeting Rooms’ to be equally applicable to ‘Virtual Classrooms’ and […]
Troubleshooting PowerPoint conversions in Connect Meeting Rooms
I seem to hear this as a challenge a few times from clients, so I though I should outline my process when I come up against PowerPoint challenges in Connect Meeting Rooms. EMERGENCY!? – If you are reading this because you are in a Connect Meeting Room with the hot, insistent breath of your manager […]
Best Practices for VoIP on your PC and Mobile Devices
In this post I will describe some of my experiences and best practices when it comes to using Connect for your audio and specifically the challenges you may see using mobile devices. Using voice through the computer (VoIP) for your Connect sessions has some great advantages over using a conference line: The most obvious benefit […]
Where can I turn on Social Logins for Connect Events?
In Connect 9.2 there is a capability to allow users to login to Connect Events (registration) using Facebook or Google credentials. This feature can be turned on from ‘Administration’>’Users and Groups’>’Edit Login and Password Policies’>’ and scroll to the bottom of the page. I have noted this here as this is not necessarily the easiest […]
Connect Events and Seminar Rooms – Overall Process
This post is intended to give a high-level understanding of the process for creating a registration for a live event. There are more detailed training resources that can be referenced such as the ‘GetConnect Training Suite’ and the ‘Getting Started with Connect Events’ guide, both of which can be obtained for free from your GetConnect […]
*DISCONTINUED* – How to use the Server-Side MP4 Conversion Tool
IMPORTANT – This service has been discontinued by Adobe. If you wish to convert Connect recordings to MP4 you can use the following options: – Convert to MP4 using the included conversion options within your Connect account. For more details see here. – Convert using the paid service here. Your GetConnect representative can introduce you […]
How do I open a ticket with Adobe Support?
It can sometimes be a little challenging to navigate through the adobe.com web site to the right place to log a support call for the Adobe Connect products. Below is some information that I will continue to update as I discover tips and tricks related to Adobe Support. Please also consider looking over the Blog […]
What is your process for solving or diagnosing an Adobe Connect issue?
There are always problems with any software solution, Adobe Connect is no different. In this Blog Post I am hoping to outline the sort of diagnostic process I carry out myself and the way to contact Adobe Support, and then escalate. For the sake of this post we are going to focus on Connect Meetings […]
How do I configure and use the Connect Add-in for Outlook?
The Connect Add-in for Outlook is a very useful tool for scheduling meetings and sending emails that can be pre-configured with your Connect Meeitng Room and audio conference information. A surprisingly large number of people seem to struggle with setting up and using the Add-in so I have outlined my experiences below. Download and RequirementsYou […]