Adobe has created a set of visual guides that can be useful resources for hosts, presenters and attendees. They are available from the links below: Quick start guide for Meetings http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/AdobeConnect-VisualQuickStartGuide-Meetings.pdf Quick start guide for Participants http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/AdobeConnect-VisualQuickStartGuide-Meetings.pdf Quick start guide for Webinars http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/AdobeConnect-VisualQuickStartGuide-Webinars.pdf Quick start guide for Events checklist http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/Virtual-Events-Readiness-Guide.pdf Quick start guide for Virtual […]
Category: help
How do I report a bug or request a feature related to Connect?
You can use the page below to request a new feature or an enhancement to Connect or to report a bug. Feature Request/Bug Report Formhttps://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
How do I open a ticket with Adobe Support?
It can sometimes be a little challenging to navigate through the adobe.com web site to the right place to log a support call for the Adobe Connect products. Below is some information that I will continue to update as I discover tips and tricks related to Adobe Support. Please also consider looking over the Blog […]
What is your process for solving or diagnosing an Adobe Connect issue?
There are always problems with any software solution, Adobe Connect is no different. In this Blog Post I am hoping to outline the sort of diagnostic process I carry out myself and the way to contact Adobe Support, and then escalate. For the sake of this post we are going to focus on Connect Meetings […]
How can I add Live Chat to a Connect Recording?
As Adobe Connect recordings are very interactive and make great ‘on-demand’ content, one of the question I am often asked is how to add some way for viewers of the recording to ask questions or chat with the trainerIn a live session of course, the Chat Pod or the Q&A Pod can be used for […]
Is there a way to accurately test my ability to use Connect Meetings?
There are a number of tests that you can carry out to ensure you are able to attend a Connect Meeting, but often the best test is to be able to actually enter a room and see if it works The information below will link you to a Connect Meeting Room that has been configured […]
Where can I download Connect Files and Information?
There are a few sites that are helpful for downloading Connect Content, some of the more useful locations are listed belowAdobe Connect Updaters (Adobe):http://www.adobe.com/support/connect/updaters.html (Meeting Add-In, Telephony Adapters, Lotus Notes Add-in etc.)Adobe Connect Downloads (Connect Users):http://www.connectusers.com/downloads/(Meeting Add-In, Connect Desktop, Outlook Add-In, MS Office Communicator Add-In)Connect Solution Extensions and Custom Pods (Adobe):http://www.adobe.com/products/adobeconnect/extend.htmlConnect Release Notes (Adobe):http://www.adobe.com/support/documentation/en/connect/releasenotes.html Adobe Connect Account […]
Where can I find Connect 9 Help and Documentation?
A selection of Connect Help Guides and Installation Documentation are listed below Connect Technical Overviewhttp://getconnect.adobeconnect.com/p3un2fe8yab/Connect 9 Help Documentation http://help.adobe.com/en_US/connect/9.0/using/index.html Connect 9 Installation Guide http://help.adobe.com/en_US/connect/9.0/installconfigure/connect_9_install.pdf Adobe Connect 2.0 Mobile Help http://help.adobe.com/en_US/connectmobile/index.html Connect 8 Web Services and Developer Help http://help.adobe.com/en_US/connect/9.0/webservices/index.html Using Connect Web Serviceshttp://getconnect.adobeconnect.com/p589mo23pr0/Connect Add-in for Lotus Noteshttp://help.adobe.com/en_US/connect/8.0/lotusnotesinstalldeploy/connect_8_lotus_deploy.pdfUsing the Connect Add-in for Lotus Noteshttp://help.adobe.com/en_US/connect/8.0/lotusnotesaddin/index.htmlConnect 9 Configure Telephony […]