On occasion, the Connect Meeting Add-in can install incorrectly or it might be blocked at some level by your infrastructure. You can of course do everything in Connect other than share your desktop using the basic Flash Player in a browser, but assuming are in a position where you need to share your desktop, I […]
Category: admin
How can I print a list of Group members from Adobe Connect and see when they last used Connect?
Sometimes you will need to get a listing of all of the people in a specific group in Adobe Connect. I did not think there was an obvious way to do this without making a call to the SQL database (not an option for Hosted deployments anyway). With a little hunting around, I found a simple […]
Guidelines for managing performance in a Connect Meeting
*Note – Updated to reflect Connect 9.3 bandwidth and quality controls* Connect performance is typically related to four areas, but it should be understood that ultimately, Connect might not be the right solution for the client if expectations of performance and the ultimate experience are too far apart. Some infrastructures and use-cases are just not […]
What happens to assets when I remove a person from the Meeting Hosts group?
Sometimes you will want to change the people who are in the Meeting Hosts group. You might do this when a person heads-off on sabbatical or maternity leave for example, sometimes the person has left the company In all of these cases you would want to be able to manage, delete or retain the assets […]
How can I create multiple Audio Profiles on my Connect Account?
As an Administrator on the Connect Account, you may have need to input the audio profiles for everyone in your organization, not a fun task if there are hundreds or more users. This is particularly challenging if every user has their own passcode and even their own dial-in number for the conference lines There are […]
What are the licensing changes for Named Organizers in Connect 9?
In Connect 9, the licensing for Named Organizers is being enforced programmatically, not just in the End User License Agreement (EULA) This change essentially requires anyone who wishes to begin and run a Meeting Room needs to be a member of the ‘Meeting Hosts’ group If there is not a member of the Meeting Hosts […]
Can you explain the meaning of the Account Summary page?
The ‘Account Summary’ page in your Connect account gives you a lot of useful information about the setup of your account. The notes below should help you to understand the meaning of these fields Of course you should speak to your GetConnect Account Manager if you feel there are some inconsistencies in the information shown […]
How can I tell the version of my Connect Account and my Connect Meeting Add-in?
Sometimes it is not obvious which version of Connect you are using, particularly if you are using the Adobe Hosted (multi-tenant) Connect service This is often not obvious if the release was a dot-release as this might relate as much to bug-fixes and not to obvious feature enhancements To check your version, go to your […]
Where can I edit Account Notifications in Adobe Connect?
You can change the Notification settings from the ‘Administration’ tab, then ‘Account’>’Notifications’ (See Figure 1 below) Figure 1 In Connect 9 you can also track the number of people attending Meeting Rooms across your account and set a threshold to alert you when the capacity has been reached. You can see an example of this […]
How do I find the cluster on which my Adobe Connect account resides?
Sometimes you will want to know the cluster (or group of servers) that houses my Adobe Connect account. You might need this in particular when you are trying to determine when your account is to be upgraded the simplest method I know to see this is to enter the domain of your account into a […]