In Connect 9.4, Adobe has changed the way the licensing for what has traditionally been called ‘Connect Events’.  Connect Events is the toolset that allows you to build and manage registration pages and catalogues.

The ability to create and run registrations was traditionally managed by adding or removing users from the ‘Event Managers’ group.  With the new licensing, this capability is rolled into the Shared Webinar Room (SWR), Named Webinar Manager (NWM) and Named Virtual Classroom Manager (NVCM) licenses.

For this reason, the ‘Event Managers’ group is going away and you will need to move users from the ‘Event Managers’ group to the appropriate new group.

If you are transitioning from a traditional Connect license to the new licensing model, we have a suggested process to be followed to ensure you have continuous access to your events and registration pages.  The key is that the existing ‘Event Managers’ group needs to be reduced to a count of zero group members before your account can be completely provisioned and updated with the new licensing.

Here is the outline of the process:

1. Once your order has been received and processed by GetConnect, you will be informed by us that you need to remove all your users from the ‘Event Managers’ group to complete the update process.  IMPORTANT – Do not remove your users from this group until GetConnect tells you to go ahead
2. NOTE – When your account is initially processed, you will possibly see a warning that your account is going to expire at a stated date.  This is because your order is in process and this warning cease when the process is completed.  If you have already paid for your upgrade, GetConnect and Adobe will ensure your account does not expire.
3. To ensure continuous access to your events and registrations and to test that this works as expected, we suggest you take *one* test user out of the ‘Event Managers’ group and add them to the group related to the license you have purchased as follows:
   • SWR – Add the user to the ‘Seminar Administrators’ group
   • NWM – Add the user to the ‘Webinar nnn Managers’ group (where ‘nnn’ will show the capacity of the room your own)
   • NVCM – Add the user to the ‘Virtual Classroom Managers’ group
4. IMPORTANT – Check that this test user still has access to their events and registrations:
   • If they do not still have access to their events and registrations then contact GetConnect to ensure you account has been updated and put the user back into the ‘Event Managers’ group while this is investigated
   • If they do still have access then you can remove the remaining users from the ‘Event Managers’ group and add them to the group related to your license to give them all access to their events and registrations
5. Once you have removed all of the users from the ‘Event Managers’ group, contact GetConnect and we will work with Adobe to complete the update process.

If this process is followed you should see no interruption to your access to your events and registrations.