I get a lot of questions on how to set up conferencing providers with Adobe Connect…in most cases the integration is the same or at least similar. There are 4 providers who have deep integrations with Adobe Connect:
- Meeting One
- Intercall
- PGi (Premiere Global)
- Arkadin
I am most familiar with Meeting One, but as I work with clients on the other integrations I will post some information here and append to this post.
Intercall Integration Process
(Note – the actual conference and user information has been redacted for obvious reasons)
- Create a profile using this information from ‘My Profile’>’My Audio Profiles’>New Profile’. Select ‘Intercall’ from the drop-down menu and then add the information form Intercall (Figure 1 below).
- Create a Meeting Room (or edit an existing room) and under ‘Audio Conference Settings’ select ‘Ian’s Intercall Profile’ (Figure 2).
- The room will not be integrated and show the international numbers as well (Figure 3).
- When you enter the room you will have an option to ‘View/Change Settings’. If you do not then click on ‘Preferences’>’Audio Conference’.
- The settings in Figure 4 below will allow people to listen through VoIP, if you check the ‘Allow participants to use microphones’ option then they will all have the option to use their microphones as well (not a good idea for a large group).
- Click ‘Done’ and then ‘start the Audio Conference’ from the dialogue or from the ‘Audio’ menu at the top of the screen (I cannot tell you for sure which option will be available to you as it is determined by your account and meeting room setup).
- The Connect Room will dial the Intercall conference and connect to it…the actual conference will not begin until another person (you) dials into the call, conferences do not begin until 2 people are on the call (irrespective of the conference provider).
- You now connect to the call and you will have the option to ‘Dial-out…’, ‘Dial-In…’ or use your computer microphone as shown in Figure 5, I chose ‘Dial-In…’ and dialled the number from my phone.
IMPORTANT – In many example I see you do not have ‘Dial-Out…’ enabled on your Intercall conference number by default, I am 99.9% sure that this is a setting Intercall needs to enable so you need to call them if you want to use this feature. Right now you get the error shown in Figure 5 below.)
- Follow the prompts on your phone as you would with a regular conference call (enter Leader Pin etc.) and the conference call will begin.
IMPORTANT – If you had the ‘Dial-Out…’ option enabled by Intercall, your phone would ring and it is a lot simpler. Your phone line will automatically merge with the meeting persona. As you are dialling manually in this case, you need to drag the phone line in the Meeting Room over to your Meeting persona to merge them. Without ‘Dial-Out…’ enabled, you would have to do this for all users so have Intercall fix this on your account if you can.
- As you have enabled the option for participants to listen using their computer (Figure 4, ‘Using Microphone (Computer/Device)’) the participants ail have the option to ‘Dial-Out…’ (once Intercall fixes it), ‘Dial-In…’ or listen using the computer (again you can see this on Figure 5).
- If you want a participant to use their microphone to speak, you can enable it by mousing over their name in the ‘Attendee List Pod’ and you will see the option there.
- International numbers will be displayed to other participants based in the Intercall settings.
- All of the voice will automatically be recorded if you record the meeting within the Connect room.
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
