Adobe has created a set of visual guides that can be useful resources for hosts, presenters and attendees. They are available from the links below: Quick start guide for Meetings http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/AdobeConnect-VisualQuickStartGuide-Meetings.pdf Quick start guide for Participants http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/AdobeConnect-VisualQuickStartGuide-Meetings.pdf Quick start guide for Webinars http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/AdobeConnect-VisualQuickStartGuide-Webinars.pdf Quick start guide for Events checklist http://www.adobe.com/content/dam/acom/en/products/adobeconnect/pdfs/Virtual-Events-Readiness-Guide.pdf Quick start guide for Virtual […]
Category: support
How do I report a bug or request a feature related to Connect?
You can use the page below to request a new feature or an enhancement to Connect or to report a bug. Feature Request/Bug Report Formhttps://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
How can I effectively report an issue to Adobe Support?
There are always going to be issues with technology and one of the toughest things to do is to try to track down the cause. In Connect there are a few things you can do to try to make the tracking of an issue a little easier for everyone. Be timely in reporting the issue […]
How do I open a ticket with Adobe Support?
It can sometimes be a little challenging to navigate through the adobe.com web site to the right place to log a support call for the Adobe Connect products. Below is some information that I will continue to update as I discover tips and tricks related to Adobe Support. Please also consider looking over the Blog […]
What is your process for solving or diagnosing an Adobe Connect issue?
There are always problems with any software solution, Adobe Connect is no different. In this Blog Post I am hoping to outline the sort of diagnostic process I carry out myself and the way to contact Adobe Support, and then escalate. For the sake of this post we are going to focus on Connect Meetings […]
What can I do to if I have issues with the Connect Add-in?
On occasion, the Connect Meeting Add-in can install incorrectly or it might be blocked at some level by your infrastructure. You can of course do everything in Connect other than share your desktop using the basic Flash Player in a browser, but assuming are in a position where you need to share your desktop, I […]
Connect and Chat Live with Ian Justin of GetConnect
Use the live Chat Pod above or the links below to connect with Ian Justin on technical and best practices around Adobe Connect and related productNote – I have not configured this to work with iOS devices at this timeNote – Please respect that this is a support service for GetConnect clients only so we […]
How do I contact Adobe Support?
Logging a question with Adobe Support online: There is a link to submit questions online on the Adobe Connect support page: http://www.adobe.com/support/connect/ There are also phone numbers listed on this page
How do I know when my older Connect module will be unsupported?
Adobe Products EOL Matrix: http://www.adobe.com/support/products/enterprise/eol/eol_matrix.html
How do I uninstall and reinstall Flash Player?
Archived versions of Flash Player 10: http://kb2.adobe.com/cps/142/tn_14266.html Adobe’s uninstall application: http://kb2.adobe.com/cps/141/tn_14157.html Latest Flash Player Version: http://www.adobe.com/ (look for the Flash Player download section) Other versions of the Flash Player: http://get.adobe.com/flashplayer/otherversions/